Privacy Policy

Last Updated: 29.09.2025

We take your privacy seriously. Because we collect certain kinds of information about you, we want you to clearly understand the terms and conditions regarding how that information is handled. This Privacy Policy describes the types of information we collect, how we use it, with whom we share it, and your rights.

This policy applies to all data collected through our website (e.g., bettercallmoving.com) and related services, marketing activities, or projects (“Services”).

If you disagree with any part of this policy, please stop using the Services or contact us for clarification.

1. Information We Collect

Information You Provide

When you request a quote, book a move, or otherwise interact with us, you may provide:

  • your name;

  • pickup and delivery addresses;

  • contact information (such as email, phone number);

  • payment or billing data (e.g., credit card or other methods, if applicable);

  • any other information you voluntarily supply (e.g., project details, preferences, comments).

Information Collected Automatically

When you access or use our Services, we may automatically collect:

  • your IP address, browser type, operating system, device language;

  • usage data (pages visited, session duration, click paths);

  • referrer URL, traffic sources;

  • other technical and analytics data to help us improve and secure the Services.

SMS / Text Messaging Information

If you opt in to receive SMS notifications (e.g., by sending “START” or filling a form), we will only use your phone number for communications related to your inquiries, orders, or projects. We do not share or sell phone numbers obtained via SMS opt-in with third parties or affiliates for marketing purposes.

You may opt out at any time by texting “STOP”.

We retain SMS consent information internally (e.g., in our Customer Care systems) only for purposes of project communication and service delivery.

2. Use of Your Information

We may use the information we collect for purposes including, but not limited to:

  • creating and managing your account (if applicable);

  • processing moving requests, quotations, bookings, or orders;

  • sending administrative or service-related messages (confirmation, status updates, changes);

  • sending marketing communications (only if you consented), such as promotions or newsletters;

  • analyzing, improving, and optimizing our Services;

  • presenting targeted or relevant advertisements;

  • to prevent fraud, misuse, or violation of our policies;

  • fulfilling legal or regulatory obligations;

  • any other purpose disclosed when you provide the information or with your consent.

3. Sharing of Information

We do not share your personal data freely. We may disclose information under these circumstances:

  • Service Providers & Partners — e.g., payment processors, hosting, analytics, email platforms; they only access the information required to perform their tasks.

  • Legal & Regulatory Compliance — when required by law, court order, or regulatory authority.

  • Business Transfers — if the business is merged, sold, acquired, or reorganized, your data may be transferred, subject to confidentiality protections.

  • Advertising / Marketing Networks — we may work with ad partners who use cookies or similar tools to deliver targeted ads, but not by sharing your personal phone number or SMS opt-in data for marketing.

We do not sell or rent your personal information to third parties for commercial use without your explicit consent.

4. Retention of Data

We keep your personal data for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

If your data is no longer needed, we will delete, anonymize, or securely isolate it. If deletion is not immediately feasible (for example, in backup systems), we will ensure it is protected until removal is possible.

5. Data Security

We adopt reasonable technical and organizational measures to protect your data, such as:

  • encryption (SSL/TLS) when data is in transit;

  • restricting internal access to data to authorized personnel;

  • regular security assessments and software updates;

  • internal policies and training on data protection.

However, no system is absolutely secure. Transmission of data over the internet carries inherent risks and is at your own risk.

6. Children’s Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

If we find out we have inadvertently collected data from someone under 18 without proper consent, we will promptly delete it.

If you believe we have such information, please contact us at the details below.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights such as:

  • access the data we hold about you;

  • correct or update inaccurate information;

  • request deletion or restriction of processing in certain cases;

  • object to processing for marketing or profiling;

  • withdraw consent (if processing is based on it);

  • obtain your data in a portable, machine-readable format.

You also may have the right to file a complaint with a local data protection authority if you believe we have violated your rights.

8. Do Not Track (DNT)

Some browsers or platforms transmit a “Do Not Track” signal. Presently, we do not respond to DNT signals because there is no uniform industry standard for handling them.

9. Regional / Special Rights (e.g., California)

If you reside in a region with special privacy laws (e.g., California), you may have additional rights, such as:

  • to request disclosure of personal data shared for direct marketing;

  • to request deletion of certain personal data, subject to exceptions.

To exercise those rights, you may contact us with your name, address, and details of your request.

10. Policy Changes

We reserve the right to change, update, or amend this Privacy Policy at any time without prior notice. Any modifications become effective immediately upon posting to our site.

If changes are significant, we may notify you via email or a website notice.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: