Privacy Policy | Better Call Moving Company

Better Call Moving Corporate Privacy Policy

Includes Website Privacy Disclosures, Data Handling Standards, and SMS / Text Messaging Privacy Notice.

Entity: Better Call Moving Inc. d/b/a Better Call Moving
Website: bettercallmoving.com
Contact: info@bettercallmoving.com, (617) 351-8245
Business Address: 19 Fortune Drive, Billerica, MA 01821
Last Updated: April 21, 2026

Key Mobile Messaging Compliance Points

SMS consent should be collected through a separate, unchecked checkbox on the website. Consent should not be a condition of purchase. Customers must be able to reply STOP to opt out and HELP for assistance. Mobile numbers, SMS opt-in records, and SMS consent data should not be shared with third parties or affiliates for their own marketing or promotional purposes.

This Privacy Policy explains how Better Call Moving collects, uses, stores, discloses, and protects personal information obtained through its website, quote forms, booking workflows, phone calls, text messages, email, employment inquiries, and other service-related interactions. By accessing or using the website or related services, you acknowledge this Privacy Policy and agree to its application to your interactions with Better Call Moving.

1. Scope and Applicability

This Privacy Policy applies to visitors, users, customers, job applicants, referral sources, and other individuals who interact with Better Call Moving online or through related communications channels. It is intended to serve as the company’s primary website privacy disclosure and to support related communications compliance, including SMS / text messaging practices.

This policy applies to information collected through the Better Call Moving website, online forms, estimate requests, booking requests, phone calls, emails, text messages, online advertising interactions, customer service communications, and other touchpoints operated by or on behalf of Better Call Moving.

2. Information We Collect

We may collect information you provide directly to us, information generated through your use of our website, and information we receive from service providers, advertising channels, business partners, or other lawful sources. The categories below describe the types of information we may collect and the business purposes for that collection.

Identifying and contact information. Examples include name, phone number, email address, service address, and origin and destination addresses. This information is typically sourced from quote forms, booking forms, phone calls, email, text messages, and direct customer submissions. It is primarily used for preparing estimates, scheduling services, customer support, invoicing, operational updates, and marketing where permitted.

Move and service details. Examples include move date, inventory details, building information, photos, videos, service notes, and special handling requests. This information is typically provided by customers or their representatives. It is primarily used for service planning, dispatch, logistics, risk review, job execution, and quality control.

Technical and usage data. Examples include IP address, browser type, device type, pages visited, referral source, and interactions with forms or ads. This information is typically sourced from cookies, analytics tools, advertising pixels, and server logs. It is primarily used for website administration, performance measurement, analytics, fraud prevention, and advertising attribution.

Payment and transaction data. Examples include billing details, transaction records, invoice status, and related payment information. This information is typically sourced from customers, payment processors, and accounting systems. It is primarily used for payment processing, bookkeeping, collections, and tax and audit compliance.

Applicant and workforce-related information. Examples include resume, work authorization details, employment history, qualifications, and certifications. This information is typically sourced from employment applications and recruiting communications. It is primarily used for recruitment, hiring, onboarding, compliance, and workforce administration.

We ask that you do not provide sensitive personal information not reasonably needed for our services, such as Social Security numbers, government identification numbers, or health details, unless specifically requested and legally appropriate.

3. How We Use Information

We may use personal information for the following legitimate business purposes: to provide estimates, quotes, scheduling, moving, relocation, storage, disposal, and related services; to communicate regarding appointments, job changes, crew arrival windows, customer support, invoices, or service follow-up; to process payments, maintain accounting records, and manage contractual or insurance-related documentation; to improve website functionality, advertising efficiency, lead response quality, and overall customer experience; to protect against fraud, misuse, unlawful activity, safety issues, or operational disruptions; to recruit, evaluate, and administer applicants or workforce members; to comply with legal, regulatory, tax, insurance, and contractual obligations; and to send marketing or promotional communications where allowed by law and consistent with the preferences or consent provided by the recipient.

4. Disclosure and Sharing of Information

Better Call Moving does not sell personal information for monetary consideration. We may disclose personal information to service providers and other parties where reasonably necessary to operate the business, provide requested services, comply with law, or protect legitimate interests.

Contact, service, and scheduling information may be disclosed to CRM providers, scheduling platforms, communications vendors, and dispatch systems for customer intake, scheduling, service execution, support, and recordkeeping.

Payment and billing information may be disclosed to payment processors, accounting systems, banks, and financing or collections service providers as applicable for payment processing, reconciliation, invoicing, and audit support.

Technical and website interaction data may be disclosed to analytics providers, advertising platforms, hosting providers, and security tools for website performance, analytics, ad measurement, cybersecurity, and diagnostics.

Any category of data may be disclosed as reasonably required to government agencies, courts, insurers, legal counsel, and transaction counterparties for legal compliance, claims handling, dispute resolution, and business transfer or asset sale support.

We may also disclose information when you direct us to do so, when disclosure is needed to complete your requested transaction or service, or when disclosure is otherwise permitted or required by law.

5. Cookies, Analytics, and Advertising Technologies

The Better Call Moving website may use cookies, pixels, tags, scripts, and similar technologies to recognize returning users, preserve preferences, understand website performance, measure advertising results, and improve user experience. These technologies may be operated by Better Call Moving or by service providers acting on its behalf.

Most browsers allow you to manage cookies through browser settings. If you disable certain cookies, some portions of the website may not function as intended. Where analytics tools are used, they may collect technical information such as IP address, device data, browser information, pages viewed, referring source, and on-site interactions.

6. SMS / Text Messaging Privacy Notice

If you opt in to receive text messages from Better Call Moving, we may send SMS or MMS messages related to your estimate request, booking, appointment reminders, move status updates, dispatch notifications, crew arrival alerts, customer service follow-up, and other operational or service-related communications. If separately and lawfully consented to, promotional or marketing messages may also be sent.

SMS consent and opt-in. SMS consent should be collected through a dedicated, unchecked website checkbox or other clearly documented consent method. Consent to receive text messages is not a condition of purchase.

Message frequency. Message frequency may vary based on the service requested, but customers should generally expect up to 5 messages per request, appointment, or active move unless a different frequency is specifically disclosed.

Opt-out. Recipients may opt out at any time by replying STOP to a text message. After an opt-out request, Better Call Moving may send one final confirmation message and then discontinue further text messages unless the individual opts in again.

Help. Recipients may reply HELP for assistance or contact Better Call Moving directly at info@bettercallmoving.com or (617) 959-4853.

Mobile data sharing limitation. Better Call Moving does not share, sell, rent, or disclose mobile phone numbers, SMS opt-in records, or SMS consent data to third parties or affiliates for their own marketing or promotional purposes.

Carrier notice. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Record retention. Better Call Moving may retain SMS consent records, message logs, delivery records, and related communications history as reasonably necessary for compliance, customer support, documentation, and legal obligations.

7. Data Retention

Better Call Moving retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, scheduling history, payment support, business recordkeeping, claims handling, legal compliance, dispute resolution, security, and consent documentation. Retention periods may vary by data type, business need, and applicable legal requirements.

8. Data Security

Better Call Moving uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction. Such measures may include role-based access controls, vendor platform safeguards, secure transmission technologies, password protection, and internal handling procedures appropriate to the nature of the data.

No internet-based system or electronic storage environment can be guaranteed to be completely secure. Accordingly, while Better Call Moving takes data protection seriously, no method of transmission or storage is entirely risk-free.

9. Consumer Privacy Rights

Depending on where you live, you may have rights under applicable law regarding the personal information Better Call Moving maintains about you. These rights may include, where applicable, the right to request access, know the categories of information collected, request correction, request deletion, request portability, opt out of certain sharing or marketing uses, limit certain uses of sensitive information, and request non-discriminatory treatment for exercising available rights.

Any rights described in this section are subject to applicable legal limitations, exceptions, and verification requirements. Better Call Moving will respond to verifiable requests within the timeframes required by applicable law, and may request information necessary to confirm identity before processing a request.

10. Exercising Privacy Rights

To submit a privacy-related request, contact Better Call Moving using the contact information listed below. To help verify identity, Better Call Moving may request your name, phone number, email address, service address, or other information reasonably necessary to match your request with company records.

Authorized agents may submit requests on behalf of another individual where permitted by law, but Better Call Moving may require documentation showing valid authority together with information sufficient to verify the identity of the individual whose information is the subject of the request.

11. Children’s Privacy

The Better Call Moving website is intended for a general audience and is not directed to children under 18. Better Call Moving does not knowingly collect personal information from children under 18 through the website for commercial purposes. If the company becomes aware that personal information from a child has been submitted inappropriately, it will take reasonable steps to review and remove the information where required.

12. Third-Party Websites and Services

The website may contain links to third-party websites, tools, customer portals, payment pages, social media platforms, or other external services. Better Call Moving does not control those third-party services and is not responsible for their privacy, security, or data handling practices. Users should review the applicable policies of those third parties before providing information through those services.

13. Do Not Track and Browser Signals

Some browsers provide a “Do Not Track” or similar privacy preference signal. Because standards and implementation vary, Better Call Moving may not respond to all such signals in a uniform manner unless and until a legally recognized standard requires otherwise.

14. Changes to This Policy

Better Call Moving may update or revise this Privacy Policy from time to time to reflect changes in law, website functionality, business operations, communications practices, or service providers. When updates are made, the revised version will be posted with an updated “Last Updated” date. Continued use of the website or related services after an updated policy is posted constitutes acknowledgment of the revised policy.

15. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Better Call Moving

19 Fortune Drive, Billerica, MA 01821

info@bettercallmoving.com

(617) 959-4853